Payment methods

Please note – payment in advance of the course is required. You will receive your invoice shortly after booking your course. You may pay by direct bank transfer or credit card, see your invoice for further details.

cancellation policy-what to do when you can’t make it

Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing or email to Black Swan First Aid Training. bookings@blackswanfirstaid.com Please complete the refund request form found at http://www.allenstraining.com.au/students/student-forms.aspx

cancellation policy - fees

In the case of cancellation/withdrawal, the following cancellation fees will apply: 

Participants who give notice to cancel their enrolment more than 48 hours prior to the commencement of a course will be entitled to a full refund of fees paid. Students who give notice to cancel their enrolment fees less than 48 hours prior to the commencement of a program will be entitled to a 75% refund of fees paid. Participants who fail to attend a course or cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.

If Black Swan First Aid Training cancels a course, then a full refund will be made available to whoever paid that course fee.
 Please note that administration fees may still apply for the processing of refunds.
 Discretion may be exercised by the General Manager in all situations, where the participant can demonstrate that extenuating or significant personal circumstance led to their withdrawal.
 Where refunds are approved, the refund payment must be paid to the Participant within 14 days from the time the student gave written notice to cancel their enrolment. Refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.